FREQUENTLY ASKED QUESTIONS, POLICIES & PROCEDURES

Frequently asked questions!!
FREQUENTLY ASKED QUESTIONS , POLICIES & PROCEDURES



How do I make a reservation?
 

1) by visiting www.buddysplayhouse.com, select "ORDER NOW" tab, then select 'ORDER NOW', select your desired date from calender, look thru availble items, once you have chosen an item select the 'BOOK NOW' tab and proceed with booking reservation

2) by calling 770-899-7765 and booking with a live representative

3) by coming into our store location at,
7404 Tara Blvd. Jonesboro, GA 30236 and booking with a representative there.

***75.00 IS DUE AT TIME OF BOOKING TO ENSURE RESERVATION***



How far in advance should I make my reservation?
We recommend you make your reservations as soon as you know the date, time and location of your event. It is first come, first serve! The sooner you reserve your items the better!



What are the payment options? When is payment due?
ALL PAYMENTS PAID VIA DEBIT/CREDIT CARD WILL BE VERIFIED DAY OF DELIVERY {ID & CARD} MUST BE SHOWN TO DRIVER!

***IF CUSTOMER CAN NOT CONFIRM CARD INFORMATION, ENTIRE AMOUNT WILL BE DUE IN CASH, AND MONEY WILL BE REFUNDED BACK TO THE CARD USED FOR PAYMENT.
 

NO EXCEPTIONS!! NO EXCEPTIONS!! NO EXCEPTIONS!!


Payments can be made 1 of 3 ways:

1) via debit/credit when booking via our online website at www.buddysplayhouse.com {there will be a 'PAYPAL CHECKOUT' option in top left corner once booking has been completed}

***PAYMENTS FOR DEPOSIT OR FULL BALANCE ONLY***

2) by calling 770-899-7765 and speaking with a live representative {debit/credit payments only}

***PAYMENTS FOR DEPOSIT OR FULL BALANCE ONLY***

3) by visiting our store location at

7404 Tara blvd. Jonesboro, GA 30236, where you have the option of paying cash, credit/debit.
 

***debit/credit; PAYMENTS FOR DEPOSIT/FULL BALANCE ONLY***


There is a $75.00 deposit due at time of booking to ensure your reservation. The remaining balance may be paid cash upon delivery the day of your event or prior to that date by any of the methods listed above.


NO PERSONAL CHECKS ACCEPTED!! NO EXCEPTIONS!!


RAIN POLICY
If it is supposed to rain on the date of your event you have up to 24 hrs prior to the date of your event to cancel/reschedule & receive a credit for monies applied, towards a future reservation
 

MAY ONLY BE RESCHEDULED A MAX 2 TIMES within 30 day period
 

***CREDITS EXPIRE 30 days FROM ORIGINAL EVENT DATE***
 

If it rains and our drivers are enroute or they have arrived and customer decides to cancel, all monies will be forfeited
 

***NO CREDIT WILL BE OFFERED***


WHAT IS YOUR REFUND POLICY?
NO REFUNDS, however at managements discretion a partial refund may be possible depending on circumstances . (request to speak to manager)


In the event you need to cancel/reschedule, we allow up to 24 hrs prior to your event date to do so and still receive a credit for monies already spent toward a future reservation.
 

***CREDITS EXPIRES 45 days FROM ORIGINAL EVENT DATE***


What is the rental period?
Rental period= 6 hr max (between the hours of 10am-8pm)
 

(hours vary per season)
 

$25.00/ additional hour (between the hours of 10am-8pm)


Can I keep my party items overnight? When is pick up if i do?
Yes, we do allow you to keep your items overnight for a $65.00 overnight fee.

***OVERNIGHT ITEMS WILL BE PICKED UP BETWEEN 10a to 3p next day**


Do you service my area?
We currently service a 20 mile max radius from

7404 Tara blvd. Jonesboro, GA 30236.

0-12 miles [$35.00 Delivery fee}

12.1-20 miles[$60.00 Delivery fee}

Please be advised we reserve the right to decline a reservation if it does not fall within our service areas.


***for additional information on if we service your area please call,  770-899-7765.***


What time do you deliver and pick up the inflatable(s)?
We pick up and deliver the same day.
 

Our hours for delivery/pickup & pickup and drop off are as follows: anytime from 10am-8pm
 

Any reservations with time slots outside of 10am-8pm are subject to an overnight fee.


How much space do I need to have in my yard?
Inflatable's require at least 20ft wide, 20ft long and 20ft high of available space (clear of ALL debris - rocks, branches, sticks, pet litter, etc). Set-up MUST be within 100ft of a standard household power outlet. To ensure safety , a wide clear area is required . If you have doubt if a moonwalk will fit, please call 770-899-7765 for assistance.


How can I check availability for any offered products?
You can check availability 1 of 3 ways:
 

1) by visiting www.buddysplayhouse.com , selecting the 'PLACE AN ORDER' tab, then select 'ORDER NOW' tab, then go to calendar and select date for your event, the page will then populate all items still available for that date

2) by calling 770-899-7765 and speaking with a live agent, and they can check the availability for you
or

3) by visiting our store location at 7404 Tara Blvd. Jonesboro, GA 30236.



Are inflatable’s safe?
Absolutely! As long as all the rules outlined on your invoice are adhered, and the unit is supervised at all times, you will grantee a safe and enjoyable experience.
 

We stake down all of our inflatable's {grassy areas} for your safety and security.


What are my responsibilities as the renter of the bouncer?
As the signed renter of our equipment it is your job to supervise all activity in and around the inflatable unit while in/out of use while in your possession.
 

Please enforce all safety rules outlined on your invoice. By signing the contract at tie of delivery you contractually liable for the safety of all participants and the care of the equipment.
 

You are responsible for any damage to our products once delivered and set-up.



Can we set up the inflatable equipment in an area where there is no electricity?
NO! THERE MUST BE A POWER OUTLET ACCESIBLE IN ORDER TO OPERATE BLOWER FOR MOONWALK!!!
 

If no outlet is available when we arrive you will have the option of cancelling or renting a generator (if available).
 

NO REFUNDS, NO EXCEPTIONS...
 

It is YOUR responsibility to know if power is accessible to desired set-up location; please notify us in advance if it is not so we can accomodate you accordingly.


Does it matter if the event is a public venue or park?
No, have your party where you like... we service parks, venues, apartments, etc.


How many kids can jump at a time?
13x13

We recommend no more than 600 lbs.

15x15

We recommended no more than 800 lbs..
 

The signed renter will be held responsible for all our equipment & should keep notice of how many kids are jumping for their safety and the saftey of our equipment. Too many kids jumping can cause injury so please keep a close eye on the children and their activities while using our inflatables.


LAST MINUTE BOOKING?
Yes, we accept last minute bookings assuming your desired items are available.
 

Bookings made same day are subject to a $50.00 Same day Rush delivery fee.
 

So we recommend that you book as far as possible in advance.


Can I pick-up/drop-off items myself?
Absolutely! All of our items are available for pick-up/drop-off at a discounted rate. {$20.00 off rental)
 

All PICKUP items are subject to an additional $100 deposit {per inflatable/concession item or every 4 tables /20 chairs) (games will have an additional deposit of $50 per game) , the deposit is returned to customer after we have received and inspected our items.


**deposits are returned by same payment method used for payment**

***PICK-UP & DROP OFF 10AM-1PM ONLY***

What areas are appropriate to setup inflatables on? We ask that areas be smooth flat surfaces clean of debris (sticks, stones, mud, etc.), tree roots, or pet waste. If you have a sprinkler system, please advise us before setting up. To ensure proper clearance, you will need at least a 20x20 area, with clearance overhead (no power lines, trees, branches, overhangs, etc.) of 20 feet.
***An electrical outlet needs to be within 100 feet. If you do not have an electrical outlet nearby, a generator will be required.*** ***Generators are available for rent at an additional cost***


Can we have inflatables set-up indoors?
Yes as long as the overhead is clear and there is enough room to set up; (ie. gyms, recreational centers or indoor pavilions).
 

Does the blower have to run all the time?
Yes, the blower keeps the inflatable inflated. As long as all riders have exited safely, the blower can be unplugged to deflate the bouncer or slide.
 

However, if bouncehouse/inflatable is kept overnight we ask that you unplug the blower and extension cord and bring inside until pick-up the following day.


What’s the ideal age limit for a Buddys playhouse party?
ALL AGES ARE WELCOME!!! ENJOY!


I HAVE SOME QUESTIONS YOU DIDN’T ANSWER?

Please give us a call at (770)899-7765 and we will be sure to answer any question you have. We want to make your experience with us is as easy and positive as possible.


Please be advised Buddy's Playhouse reserves the right to refuse service to anyone!